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Case Details: B26040700269 / B26060601560 - BUT-00000356
Case Open Date and Time : April 7, 2026, 5:11 p.m.
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Customer Information

Name: KEERTHI SHAKTHI

Primary Phone: 9591245569

Address: BILLADI , janvarkatte PO , OPP MANDARKI BUS STOP, BHRAMVARA

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: DEALER

Source Name: JANANI ENTERPRISES

Source Notes:

Product Information

Brand: Butterfly

Warranty Status: I/W

Bill Image
Bill Image

Product: Cook Tops

Purchase Date: March 15, 2025

Serial No. Image
Serial No. Image

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: 8906134070747250121TB61100591

Warranty Card
Warranty Card
Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Rakesh R shetty sandeep 09/04/2026 08:01 AM Assigned — — On:
Rakesh R shetty sandeep 09/04/2026 08:00 AM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: low flame

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
flame issue None jet cleaning April 9, 2026, 5:28 p.m.
Image & Video Gallery
Case Image
Case Image
Case Image
Case Image
Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Pending Parts (Awaiting Service / Delivery)
Part Name Item Code Type Quantity Status Added Date Action
Others Spare B BSCE01 Spare Part 2 Pending 09/04/2026
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

Job Start: 09/04/2026 05:26 PM

Job End: 09/04/2026 05:28 PM

Service Details: - cleaning

Customer Remarks: - -

Case Closure Details

Case Status: Open

Service Status: Parts_Pending

OTP: None

Technician Remarks: pending mixing tube & hf burner

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Brand Case Number: 'B26040700269' ➝ 'B26040700269 / B26060601560'; Case Status: 'Part Pending' ➝ 'Open' sandeep 07 Jun 2026, 05:39 PM
Case Status: 'Site Activity Completed' ➝ 'Part Pending'; Case Service Status: 'To_Be_Serviced' ➝ 'Parts_Pending' rakeshrshettysmartcare 09 Apr 2026, 05:28 PM
Assign Status: 'Technician Accepted' ➝ 'Technician Closed' rakeshrshettysmartcare 09 Apr 2026, 05:28 PM
Case Status: 'Job Started' ➝ 'Site Activity Completed' rakeshrshettysmartcare 09 Apr 2026, 05:27 PM
Case Status: 'Technician Assigned' ➝ 'Job Started' rakeshrshettysmartcare 09 Apr 2026, 05:26 PM
Warranty Status: 'O/W' ➝ 'I/W' rakeshrshettysmartcare 09 Apr 2026, 05:26 PM
Asset Purchase Date: 'None' ➝ '2025-03-15' rakeshrshettysmartcare 09 Apr 2026, 05:26 PM
Warranty Card Image: '' ➝ 'IMG_20260409_165834_506.jpg' rakeshrshettysmartcare 09 Apr 2026, 05:26 PM
Bill Image: '' ➝ 'IMG_20260409_165846_626.jpg' rakeshrshettysmartcare 09 Apr 2026, 05:26 PM
Serial No. Image: '' ➝ 'IMG_20260409_165305_348.jpg' rakeshrshettysmartcare 09 Apr 2026, 05:26 PM
Product Sl No: 'None' ➝ '8906134070747250121TB61100591' rakeshrshettysmartcare 09 Apr 2026, 05:26 PM
Assign Status: 'Technician Assigned' ➝ 'Technician Accepted' rakeshrshettysmartcare 09 Apr 2026, 09:52 AM
Assigned to Technician Rakesh R shetty sandeep 08 Apr 2026, 05:06 PM
Assign Status: 'Re-assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 08 Apr 2026, 05:06 PM
Assign Status: 'Technician Assigned' ➝ 'Re-assignment Pending'; Case Status: 'Technician Assigned' ➝ 'Open' sandeep 08 Apr 2026, 04:53 PM
Assigned to Technician Rakesh R shetty sandeep 08 Apr 2026, 04:51 PM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 08 Apr 2026, 04:51 PM
Customer Address: 'BILLADI , CHANVARKATA PO , OPP MANDARKI BUS STOP, BHRAMVARA' ➝ 'BILLADI , janvarkatte PO , OPP MANDARKI BUS STOP, BHRAMVARA'; Case Details: 'cl not responding' ➝ 'low flame' sandeep 07 Apr 2026, 05:46 PM
Case Details: 's' ➝ 'cl not responding' sandeep 07 Apr 2026, 05:45 PM
Case registered sandeep 07 Apr 2026, 05:11 PM