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Case Details: SMA-00000013 - SMA-00000013
Case Open Date and Time : Nov. 25, 2025, 6:06 p.m.
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Customer Information

Name: test

Primary Phone: 9110267792

Address: udupi

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: Smart Drops

Warranty Status: I/W

Bill Image
Bill Image

Product: Water Purifier

Purchase Date: Dec. 2, 2025

Serial No. Image
Serial No. Image

Model: SMART DROP RO Purifier

Warranty Date: None

Site Image

No Site Image Available

Serial Number: 000000000001

Warranty Card
Warranty Card
Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin rkshettysmartcare 04/05/2026 10:16 AM Reversed Status: Approved
Reason: Other
Test 		Accepted by: smcaresadmin
Reason: ok
 On: 04/05/2026 10:20 AM
RK Shetty RakshaRKshetty 30/12/2025 12:33 PM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: cccc

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
test purpose only test purpose only test purpose only Tes Feb. 3, 2026, 10:31 p.m.
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

Job Start: 03/02/2026 10:31 PM

Job End: 03/02/2026 10:31 PM

Service Details: - Tes

Customer Remarks: - -

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks: None

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' smcaresadmin 04 May 2026, 10:20 AM
Reverse Assignment Approved smcaresadmin 04 May 2026, 10:20 AM
Assign Status: 'Technician Accepted' ➝ 'Reversal Pending Approval'; Case Status: 'Site Activity Completed' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 04 May 2026, 10:16 AM
Reverse Assignment Requested – Reason: Test rkshettysmartcare 04 May 2026, 10:16 AM
Warranty Card Image: '' ➝ '17701382758561618164272987613415.jpg' rkshettysmartcare 03 Feb 2026, 10:34 PM
Bill Image: '' ➝ '17701382635603865450069647015334.jpg' rkshettysmartcare 03 Feb 2026, 10:34 PM
Warranty Status: 'O/W' ➝ 'I/W' rkshettysmartcare 03 Feb 2026, 10:34 PM
Asset Purchase Date: 'None' ➝ '2025-12-02' rkshettysmartcare 03 Feb 2026, 10:34 PM
Case Status: 'Job Started' ➝ 'Site Activity Completed' rkshettysmartcare 03 Feb 2026, 10:33 PM
Case Status: 'Technician Assigned' ➝ 'Job Started' rkshettysmartcare 03 Feb 2026, 10:31 PM
Product Sl No: 'None' ➝ '000000000001' rkshettysmartcare 03 Feb 2026, 10:31 PM
Serial No. Image: '' ➝ '1000518316.jpg' rkshettysmartcare 03 Feb 2026, 10:31 PM
Assign Status: 'Technician Assigned' ➝ 'Technician Accepted' rkshettysmartcare 03 Feb 2026, 10:30 PM
Assigned to Technician RK Shetty RakshaRKshetty 30 Dec 2025, 12:32 PM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' RakshaRKshetty 30 Dec 2025, 12:32 PM
Case registered smcaresadmin 25 Nov 2025, 06:06 PM