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Case Details: SMA-00000008 - SMA-00000008
Case Open Date and Time : Sept. 8, 2025, 5:48 p.m.
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Customer Information

Name: test

Primary Phone: 9110267792

Address: udupi

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: Smart Drops

Warranty Status: O/W

Bill Image
Bill Image

Product: Water Purifier

Purchase Date: Aug. 13, 2025

Serial No. Image
Serial No. Image

Model: nill

Warranty Date: None

Site Image

No Site Image Available

Serial Number: jjytjyt

Warranty Card

No Warranty Card Available

Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin rkshettysmartcare 04/05/2026 10:20 AM Reversed Status: Approved
Reason: Other
Test 		Accepted by: smcaresadmin
Reason: ok
 On: 04/05/2026 10:21 AM
RK Shetty smcaresadmin 22/12/2025 10:52 PM Assigned — — On:
Unknown rkshettysmartcare 09/09/2025 12:27 PM Assigned Status: Rejected
Reason: Customer Refused
 Rejected by: smcaresadmin
Reason: For test
 On: 25/09/2025 06:18 PM
RK Shetty smcaresadmin 08/09/2025 05:49 PM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: NOT WORKING

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
NO T WORKING pump connecter Power issue SERVICE DONE Sept. 8, 2025, 5:49 p.m.
test purpose only pump connecter Testing SERVICE DONE Dec. 22, 2025, 10:50 p.m.
Image & Video Gallery
Case Image
Service Activities
Activity Status Notes Date/ Time
Water Purifier Service Charges Invoiced - 08/09/2025
Water Purifier Service Charges Invoiced - 11/10/2025
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Pending Parts (Awaiting Service / Delivery)
Part Name Item Code Type Quantity Status Added Date Action
UV LAMP LED SMD03 Spare Part 1 Pending 22/12/2025
Pre Filter-MMP SMD02 Spare Part 1 Pending 08/09/2025
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
SMCARE00000730 11/10/2025 11:22 PM ₹1.00 ₹1.00 Settled 22/12/2025 10:49 PM - April 6, 2026, 10:35 a.m. - View
SMCARE00000590 08/09/2025 05:56 PM ₹1.00 ₹1.00 Settled 11/10/2025 11:23 PM - Nov. 11, 2025, 10:28 a.m. - View
Payment Details
By Cash By UPI Pending Status Payment Date/Time
1.00 ₹0.00 ₹0.00 Fully paid Dec. 22, 2025, 10:50 p.m.
Job Card Details

Job Start: 14/10/2025 11:08 PM

Job End: 22/12/2025 10:50 PM

Service Details: - SERVICE DONE

Customer Remarks: - -

Case Closure Details

Case Status: Open

Service Status: Parts_Pending_Serviced

OTP: Abcd

Technician Remarks: hjk

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' smcaresadmin 04 May 2026, 10:21 AM
Reverse Assignment Approved smcaresadmin 04 May 2026, 10:21 AM
Assign Status: 'Technician Accepted' ➝ 'Reversal Pending Approval'; Case Status: 'Job Started' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 04 May 2026, 10:20 AM
Reverse Assignment Requested – Reason: Test rkshettysmartcare 04 May 2026, 10:20 AM
Case Service Status: 'Parts_Pending' ➝ 'Parts_Pending_Serviced'; Pending Parts Serviced: 'False' ➝ 'True' rkshettysmartcare 22 Dec 2025, 10:55 PM
Case Status: 'Technician Assigned' ➝ 'Job Started' rkshettysmartcare 22 Dec 2025, 10:52 PM
Assign Status: 'Technician Re-assigned' ➝ 'Technician Accepted' rkshettysmartcare 22 Dec 2025, 10:52 PM
Assigned to Technician RK Shetty smcaresadmin 22 Dec 2025, 10:51 PM
Assign Status: 'Technician Closed' ➝ 'Technician Re-assigned'; Case Status: 'Part Pending' ➝ 'Technician Assigned' smcaresadmin 22 Dec 2025, 10:51 PM
Case Status: 'Payment Collected' ➝ 'Part Pending'; Case Service Status: 'To_Be_Serviced' ➝ 'Parts_Pending' rkshettysmartcare 22 Dec 2025, 10:50 PM
Assign Status: 'Technician Accepted' ➝ 'Technician Closed' rkshettysmartcare 22 Dec 2025, 10:50 PM
Case Status: 'Site Activity Completed' ➝ 'Payment Collected' rkshettysmartcare 22 Dec 2025, 10:50 PM
Warranty Status: 'I/W' ➝ 'O/W' rkshettysmartcare 22 Dec 2025, 10:47 PM
Asset Purchase Date: 'None' ➝ '2025-08-13' rkshettysmartcare 30 Oct 2025, 09:16 AM
Warranty Status: 'O/W' ➝ 'I/W' rkshettysmartcare 30 Oct 2025, 09:16 AM
Brand OTP: 'None' ➝ 'Abcd' rkshettysmartcare 28 Oct 2025, 10:00 AM
Case Status: 'Job Started' ➝ 'Site Activity Completed' rkshettysmartcare 11 Oct 2025, 11:22 PM
Serial No. Image: 'slno_img_gallery/WhatsApp_Image_2025-05-09_at_5.33.47_PM.jpeg' ➝ '1000397860.jpg' rkshettysmartcare 29 Sep 2025, 11:05 PM
Bill Image: '' ➝ 'WhatsApp Image 2025-05-09 at 5.33.44 PM.jpeg' rkshettysmartcare 25 Sep 2025, 06:20 PM
Case Status: 'Technician Assigned' ➝ 'Job Started' rkshettysmartcare 25 Sep 2025, 06:19 PM
Assign Status: 'Reversal Pending Approval' ➝ 'Technician Accepted'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Technician Assigned' smcaresadmin 25 Sep 2025, 06:18 PM
Reverse Assignment Rejected – Reason: For test smcaresadmin 25 Sep 2025, 06:18 PM
Assign Status: 'Technician Accepted' ➝ 'Reversal Pending Approval'; Case Status: 'Site Activity Completed' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 09 Sep 2025, 12:27 PM
Reverse Assignment Requested – Reason: Customer Refused rkshettysmartcare 09 Sep 2025, 12:27 PM
Case Status: 'Job Started' ➝ 'Site Activity Completed' rkshettysmartcare 08 Sep 2025, 05:52 PM
Case Status: 'Technician Assigned' ➝ 'Job Started' rkshettysmartcare 08 Sep 2025, 05:49 PM
Assign Status: 'Technician Assigned' ➝ 'Technician Accepted' rkshettysmartcare 08 Sep 2025, 05:49 PM
Assigned to Technician RK Shetty smcaresadmin 08 Sep 2025, 05:48 PM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' smcaresadmin 08 Sep 2025, 05:48 PM
Case registered smcaresadmin 08 Sep 2025, 05:48 PM