Case Details

Case Details: 1483688 - GLE-00002597

Case Open Date and Time : June 9, 2026, 3:52 p.m.

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Customer Information

Name: NAMITHA

Primary Phone: 9448716329

Address: MOUNT CARAMAN , MALA SUKRATTE BAJAGOLI , KARKALA , PIN CODE -

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: GLEN

Warranty Status: I/W

Bill Image

Product: CR BIO Hobs

Purchase Date: Oct. 29, 2024

Serial No. Image

Model: BH1063SQDB

Warranty Date: None

Site Image

No Site Image Available

Serial Number: 024I17212

Warranty Card

Scheduling History

Notes	Added By	Date	Time

Assignment / Reverse Assignment History

Assigned / Re-assigned To	By	Date / Time	Assign Status	Approval Status : Reason	Rejected/ Accepted By : Reason	Date/ Time
Rakesh R shetty	sandeep	11/06/2026 09:57 AM	Assigned	—	—	On:

Technician Visits & Service Details

Site Visits

Visit Date/Time	Technician	Start Time	End Time	Distance	Trip ID

Problem: BURNER COMPLAINT

Service Type: Service

Site Activity Details

Site Concern	Cause	Reason	Action	Activity Completed Date/Time

Image & Video Gallery

No images or videos available for this case.

Service Activities

Activity	Status	Notes	Date/ Time

Parts & Accessories

Part Name	Item Code	Type	Activity	Quantity	Status	Pending	Return Pickup

Invoice Details

Invoice Number	Created Dt./Tm.	Subtotal	Total	Status	Approved Dt./Tm.	Approved By	Settled Date	Settled By	Action

Payment Details

By Cash	By UPI	Pending	Status	Payment Date/Time

Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Technician Assigned

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History

Activity / Update	Performed By	Date & Time
Assigned to Technician Rakesh R shetty	sandeep	11 Jun 2026, 09:56 AM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned'	sandeep	11 Jun 2026, 09:56 AM
Product Model: 'NILL' ➝ 'BH1063SQDB'	sandeep	09 Jun 2026, 04:08 PM
Case registered	sandeep	09 Jun 2026, 03:52 PM