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Case Details: 1481450 - GLE-00002587
Case Open Date and Time : June 7, 2026, 4:54 p.m.
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Customer Information

Name: Sravan Kotiyan

Primary Phone: 9844207749

Address: Malpe

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: GLEN

Warranty Status: I/W

Bill Image
Bill Image

Product: Chimney

Purchase Date: Jan. 27, 2026

Serial No. Image
Serial No. Image

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: 2507186666

Warranty Card
Warranty Card
Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin yogeshpoojarysmartcare 09/06/2026 12:53 PM Reversed Status: Approved
Reason: Other
Spear 		Accepted by: sandeep
Reason: TECH ISSUE
 On: 09/06/2026 04:38 PM
Yogesh Poojary sandeep 09/06/2026 12:05 PM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: not working

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' sandeep 09 Jun 2026, 04:38 PM
Reverse Assignment Approved sandeep 09 Jun 2026, 04:38 PM
Assign Status: 'Technician Assigned' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' yogeshpoojarysmartcare 09 Jun 2026, 12:53 PM
Reverse Assignment Requested – Reason: Spear yogeshpoojarysmartcare 09 Jun 2026, 12:53 PM
Assigned to Technician Yogesh Poojary sandeep 09 Jun 2026, 12:04 PM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 09 Jun 2026, 12:04 PM
Case registered sandeep 07 Jun 2026, 04:54 PM