Smart Care Service Portal
Welcome, Logout
Case Details: B26060400127 - BUT-00000601
Case Open Date and Time : June 6, 2026, 2:21 p.m.
Edit Prioritize!
Customer Information

Name: UDAY

Primary Phone: 9483294092

Address: TEJAMOKURU VILLAGE KOKKARE POST

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: Butterfly

Warranty Status: O/W

Bill Image

No Bill Image Available

Product: Cook Tops

Purchase Date: None

Serial No. Image

No Serial No. Image Available

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: None

Warranty Card

No Warranty Card Available

Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin rakeshrshettysmartcare 10/06/2026 08:44 PM Reversed Status: Approved
Reason: Other
coustmer wanted service at home they will collect burner fron service centre 		Accepted by: sandeep
Reason: S
 On: 10/06/2026 08:45 PM
Rakesh R shetty sandeep 09/06/2026 10:04 AM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: LOW FLAME

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' sandeep 10 Jun 2026, 08:45 PM
Reverse Assignment Approved sandeep 10 Jun 2026, 08:45 PM
Assign Status: 'Technician Accepted' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' rakeshrshettysmartcare 10 Jun 2026, 08:44 PM
Reverse Assignment Requested – Reason: coustmer wanted service at home they will collect burner fron service centre rakeshrshettysmartcare 10 Jun 2026, 08:44 PM
Assign Status: 'Technician Assigned' ➝ 'Technician Accepted' rakeshrshettysmartcare 09 Jun 2026, 04:39 PM
Assigned to Technician Rakesh R shetty sandeep 09 Jun 2026, 10:03 AM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 09 Jun 2026, 10:03 AM
Case registered sandeep 06 Jun 2026, 02:21 PM