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Case Details: 1478048 - GLE-00002564
Case Open Date and Time : June 2, 2026, 7:04 p.m.
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Customer Information

Name: SHRIDHAR L BHANDARY

Primary Phone: 9820738193

Address: CASA PRIYANNA 1ST FLOOR HANUMAN TRANSPORT ROAD 76 BADAGABETTE CHITPADY UDUPI

City: None

Landmark: None

Secondary Phone: 8369771431

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: GLEN

Warranty Status: O/W

Bill Image

No Bill Image Available

Product: CR BIO Hobs

Purchase Date: None

Serial No. Image

No Serial No. Image Available

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: None

Warranty Card

No Warranty Card Available

Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin rkshettysmartcare 10/06/2026 01:09 PM Reversed Status: Approved
Reason: Other
Leta 		Accepted by: smcaresadmin
Reason: ok
 On: 10/06/2026 01:10 PM
Unknown rkshettysmartcare 08/06/2026 11:19 AM Assigned Status: Rejected
Reason: Customer Not Picking Call
 Rejected by: sandeep
Reason: scnd nbr
 On: 08/06/2026 11:49 AM
RK Shetty sandeep 08/06/2026 12:23 AM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: low flame

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' smcaresadmin 10 Jun 2026, 01:10 PM
Reverse Assignment Approved smcaresadmin 10 Jun 2026, 01:10 PM
Assign Status: 'Technician Accepted' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 10 Jun 2026, 01:09 PM
Reverse Assignment Requested – Reason: Leta rkshettysmartcare 10 Jun 2026, 01:09 PM
Assign Status: 'Reversal Pending Approval' ➝ 'Technician Accepted'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 08 Jun 2026, 11:49 AM
Reverse Assignment Rejected – Reason: scnd nbr sandeep 08 Jun 2026, 11:49 AM
Alt. Phone: 'None' ➝ '8369771431'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' sandeep 08 Jun 2026, 11:49 AM
Assign Status: 'Technician Assigned' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 08 Jun 2026, 11:19 AM
Reverse Assignment Requested – Reason: Customer Not Picking Call rkshettysmartcare 08 Jun 2026, 11:19 AM
Assigned to Technician RK Shetty sandeep 08 Jun 2026, 12:22 AM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 08 Jun 2026, 12:22 AM
Case registered sandeep 02 Jun 2026, 07:04 PM