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Case Details: 1476109 / 1485138 - GLE-00002542
Case Open Date and Time : June 1, 2026, 9:58 a.m.
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Customer Information

Name: Mukesh sinha

Primary Phone: 9535679047

Address: flat no-308 preeti archana aptt. First main 5th cross V.P nagar manipal udupi karnataka 576102

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: GLEN

Warranty Status: O/W

Bill Image

No Bill Image Available

Product: Chimney

Purchase Date: None

Serial No. Image

No Serial No. Image Available

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: None

Warranty Card

No Warranty Card Available

Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin rkshettysmartcare 08/06/2026 05:53 PM Reversed Status: Approved
Reason: Other
Customer not in site 		Accepted by: sandeep
Reason: cstmr not available
 On: 09/06/2026 12:07 PM
RK Shetty sandeep 08/06/2026 12:21 AM Assigned — — On:
Rakesh R shetty smcaresadmin 05/06/2026 08:00 AM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: not working

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Brand Case Number: '1476109' ➝ '1476109 / 1485138' sandeep 10 Jun 2026, 02:47 PM
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' sandeep 09 Jun 2026, 12:07 PM
Reverse Assignment Approved sandeep 09 Jun 2026, 12:07 PM
Assign Status: 'Technician Accepted' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 08 Jun 2026, 05:53 PM
Reverse Assignment Requested – Reason: Customer not in site rkshettysmartcare 08 Jun 2026, 05:53 PM
Assign Status: 'Technician Assigned' ➝ 'Technician Accepted' rkshettysmartcare 08 Jun 2026, 10:48 AM
Assigned to Technician RK Shetty sandeep 08 Jun 2026, 12:20 AM
Assign Status: 'Re-assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 08 Jun 2026, 12:20 AM
Assign Status: 'Technician Assigned' ➝ 'Re-assignment Pending'; Case Status: 'Technician Assigned' ➝ 'Open' sandeep 04 Jun 2026, 11:15 PM
Assigned to Technician Rakesh R shetty smcaresadmin 04 Jun 2026, 11:05 PM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' smcaresadmin 04 Jun 2026, 11:05 PM
Case registered sandeep 01 Jun 2026, 09:58 AM