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Case Details: 50958541 - PUR-00000594
Case Open Date and Time : May 30, 2026, 5:01 p.m.
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Customer Information

Name: praveen

Primary Phone: 9972432860

Address: DASARATH NAGAR MANIPAL

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: Pure It

Warranty Status: O/W

Bill Image

No Bill Image Available

Product: Water Purifier

Purchase Date: None

Serial No. Image

No Serial No. Image Available

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: None

Warranty Card

No Warranty Card Available

Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin rkshettysmartcare 08/06/2026 11:23 AM Reversed Status: Approved
Reason: Other
Customer not in site out station 		Accepted by: sandeep
Reason: cstmr out of station
 On: 08/06/2026 03:22 PM
RK Shetty sandeep 08/06/2026 12:33 AM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: low filteration

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' sandeep 08 Jun 2026, 03:22 PM
Reverse Assignment Approved sandeep 08 Jun 2026, 03:22 PM
Assign Status: 'Technician Assigned' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 08 Jun 2026, 11:23 AM
Reverse Assignment Requested – Reason: Customer not in site out station rkshettysmartcare 08 Jun 2026, 11:23 AM
Assigned to Technician RK Shetty sandeep 08 Jun 2026, 12:32 AM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 08 Jun 2026, 12:32 AM
Customer Name: 'praveen .' ➝ 'praveen'; Customer Address: '4/186, 'Akshatha',First Floor,,6th Cross,Dasharath Nagar,Manipal,UDUPI-576104,KARNATAKA,IN Mangalore 576104' ➝ 'DASARATH NAGAR MANIPAL'; Phone: '.' ➝ '9972432860' smcaresadmin 04 Jun 2026, 06:47 PM
Case registered sandeep 30 May 2026, 05:01 PM