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Case Details: 1474107 - GLE-00002525
Case Open Date and Time : May 29, 2026, 2:52 p.m.
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Customer Information

Name: VALERIAN DSOUZA

Primary Phone: 9901428414

Address: AASHRAYA 2ND FLOOR KUNJIBETTU UDUPI NEAR D MART

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: GLEN

Warranty Status: O/W

Bill Image

No Bill Image Available

Product: Chimney

Purchase Date: None

Serial No. Image
Serial No. Image

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: 021J30345

Warranty Card

No Warranty Card Available

Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
VISHWANATH MOOLYA sandeep 04/06/2026 09:41 AM Assigned — — On:
Admin rakeshrshettysmartcare 03/06/2026 11:02 AM Reversed Status: Approved
Reason: Other
coustmer not available 		Accepted by: sandeep
Reason: cstmr not available
 On: 03/06/2026 11:07 AM
Rakesh R shetty sandeep 03/06/2026 10:03 AM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: not working

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Technician Assigned' ➝ 'Re-assignment Pending'; Case Status: 'Technician Assigned' ➝ 'Open' sandeep 11 Jun 2026, 09:55 AM
Assigned to Technician VISHWANATH MOOLYA sandeep 04 Jun 2026, 09:40 AM
Assign Status: 'Re-assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 04 Jun 2026, 09:40 AM
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' sandeep 03 Jun 2026, 11:07 AM
Reverse Assignment Approved sandeep 03 Jun 2026, 11:07 AM
Assign Status: 'Technician Assigned' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' rakeshrshettysmartcare 03 Jun 2026, 11:02 AM
Reverse Assignment Requested – Reason: coustmer not available rakeshrshettysmartcare 03 Jun 2026, 11:02 AM
Assigned to Technician Rakesh R shetty sandeep 03 Jun 2026, 10:02 AM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 03 Jun 2026, 10:02 AM
Case registered sandeep 29 May 2026, 02:52 PM