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Case Details: 50952619 - PUR-00000588
Case Open Date and Time : May 28, 2026, 5:10 p.m.
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Customer Information

Name: yappa raja singh

Primary Phone: 9345032425

Address: MISION KUMPOND SHANTA NANDA RESIDENCY 1ST FLOOR

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: Pure It

Warranty Status: I/W

Bill Image
Bill Image

Product: Water Purifier

Purchase Date: May 25, 2026

Serial No. Image
Serial No. Image

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: RPTU100014834

Warranty Card
Warranty Card
Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Yogesh Poojary sandeep 30/05/2026 09:08 AM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: LEAKAGE

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Leakage None Filter cut Filter cut May 30, 2026, 2:16 p.m.
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Pending Parts (Awaiting Service / Delivery)
Part Name Item Code Type Quantity Status Added Date Action
Others Spare P PSCE-22 Spare Part 1 Pending 30/05/2026
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

Job Start: 30/05/2026 02:07 PM

Job End: 30/05/2026 02:16 PM

Service Details: - Filter cut

Customer Remarks: - -

Case Closure Details

Case Status: Open

Service Status: Parts_Pending

OTP: None

Technician Remarks: Pending

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Brand Case Number: 'PUR-00000588' ➝ '50952619'; Case Status: 'Part Pending' ➝ 'Open' sandeep 30 May 2026, 02:22 PM
Case Status: 'Site Activity Completed' ➝ 'Part Pending'; Case Service Status: 'To_Be_Serviced' ➝ 'Parts_Pending' yogeshpoojarysmartcare 30 May 2026, 02:16 PM
Assign Status: 'Technician Accepted' ➝ 'Technician Closed' yogeshpoojarysmartcare 30 May 2026, 02:16 PM
Case Status: 'Job Started' ➝ 'Site Activity Completed' yogeshpoojarysmartcare 30 May 2026, 02:09 PM
Case Status: 'Open' ➝ 'Job Started' yogeshpoojarysmartcare 30 May 2026, 02:07 PM
Product Sl No: 'None' ➝ 'RPTU100014834'; Asset Purchase Date: 'None' ➝ '2026-05-25'; Warranty Status: 'O/W' ➝ 'I/W'; Case Status: 'Technician Assigned' ➝ 'Open'; Bill Image: '' ➝ 'productbill_img_gallery/1000627650.jpg'; Serial No. Image: '' ➝ 'slno_img_gallery/1000627646.jpg'; Warranty Card Image: '' ➝ 'warrantycard_img_gallery/1000627651.jpg' sandeep 30 May 2026, 02:07 PM
Assign Status: 'Technician Assigned' ➝ 'Technician Accepted' yogeshpoojarysmartcare 30 May 2026, 10:30 AM
Assigned to Technician Yogesh Poojary sandeep 30 May 2026, 09:07 AM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 30 May 2026, 09:07 AM
Case registered RakshaRKshetty 28 May 2026, 05:10 PM