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Case Details: B26052001539 - BUT-00000529
Case Open Date and Time : May 21, 2026, 12:59 p.m.
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Customer Information

Name: RAMANA

Primary Phone: 9900618139

Address: MARPALLI NEAR MAGANGESWARA TEMPLE UDUPI+

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: Butterfly

Warranty Status: O/W

Bill Image

No Bill Image Available

Product: Cook Tops

Purchase Date: None

Serial No. Image

No Serial No. Image Available

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: None

Warranty Card

No Warranty Card Available

Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin rakeshrshettysmartcare 07/06/2026 05:25 PM Reversed Status: Approved
Reason: Other
not attend 		Accepted by: sandeep
Reason: s
 On: 08/06/2026 10:21 AM
Rakesh R shetty smcaresadmin 05/06/2026 08:01 AM Assigned — — On:
Admin yogeshpoojarysmartcare 03/06/2026 11:05 AM Reversed Status: Approved
Reason: Other
Customer not there 		Accepted by: sandeep
Reason: cstmr not availble
 On: 03/06/2026 11:07 AM
Yogesh Poojary sandeep 03/06/2026 10:47 AM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: low flame

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' sandeep 08 Jun 2026, 10:21 AM
Reverse Assignment Approved sandeep 08 Jun 2026, 10:21 AM
Assign Status: 'Technician Accepted' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' rakeshrshettysmartcare 07 Jun 2026, 05:25 PM
Reverse Assignment Requested – Reason: not attend rakeshrshettysmartcare 07 Jun 2026, 05:25 PM
Assign Status: 'Technician Assigned' ➝ 'Technician Accepted' rakeshrshettysmartcare 06 Jun 2026, 11:36 AM
Assigned to Technician Rakesh R shetty smcaresadmin 04 Jun 2026, 11:10 PM
Assign Status: 'Re-assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' smcaresadmin 04 Jun 2026, 11:10 PM
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' sandeep 03 Jun 2026, 11:07 AM
Reverse Assignment Approved sandeep 03 Jun 2026, 11:07 AM
Assign Status: 'Technician Assigned' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' yogeshpoojarysmartcare 03 Jun 2026, 11:05 AM
Reverse Assignment Requested – Reason: Customer not there yogeshpoojarysmartcare 03 Jun 2026, 11:05 AM
Assigned to Technician Yogesh Poojary sandeep 03 Jun 2026, 10:46 AM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 03 Jun 2026, 10:46 AM
Case Details: 'cl madilla' ➝ 'low flame' sandeep 21 May 2026, 05:52 PM
Case registered sandeep 21 May 2026, 12:59 PM