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Case Details: AO -00002634 - AO -00002634
Case Open Date and Time : May 19, 2026, 4:29 p.m.
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Customer Information

Name: ALMAS

Primary Phone: 8746964856

Address: THE MIRAGE / 704 7TH FLOOR, KUNJIBETTU , UDUPI, TATA CROMA, NULL, UDUPI, KARNATAKA-29 576102 IN,Udupi,576102,KARNATAKA,INDIA

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: AO Smith

Warranty Status: O/W

Bill Image

No Bill Image Available

Product: Water Heater

Purchase Date: None

Serial No. Image

No Serial No. Image Available

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: None

Warranty Card

No Warranty Card Available

Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin rkshettysmartcare 21/05/2026 01:27 PM Reversed Status: Approved
Reason: Other
Complete kelidre cooma kelike helidru 		Accepted by: RakshaRKshetty
Reason: cx not responded properly
 On: 21/05/2026 01:29 PM
RK Shetty sandeep 21/05/2026 09:42 AM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: coil pending

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' RakshaRKshetty 21 May 2026, 01:29 PM
Reverse Assignment Approved RakshaRKshetty 21 May 2026, 01:29 PM
Assign Status: 'Technician Assigned' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 21 May 2026, 01:27 PM
Reverse Assignment Requested – Reason: Complete kelidre cooma kelike helidru rkshettysmartcare 21 May 2026, 01:27 PM
Escalated: 'False' ➝ 'True'; Escalation Notes: 'None' ➝ 'imp' sandeep 21 May 2026, 12:46 PM
Assigned to Technician RK Shetty sandeep 21 May 2026, 09:41 AM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' sandeep 21 May 2026, 09:41 AM
Case registered sandeep 19 May 2026, 04:29 PM