Case Details

Case Details: 23145364 - AO -00002602

Case Open Date and Time : May 5, 2026, 3:53 p.m.

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Customer Information

Name: MAHESH K

Primary Phone: 9980991439

Address: NEAR ANANTH PADMANABH TEMPLE PERDOOR

City: None

Landmark: None

Secondary Phone: 9480878310

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: AO Smith

Warranty Status: I/W

Bill Image

Product: Water Purifier

Purchase Date: Jan. 4, 2026

Serial No. Image

Model: Intelli UV Pro

Warranty Date: None

Site Image

No Site Image Available

Serial Number: B7162512180037

Warranty Card

Scheduling History

Notes	Added By	Date	Time

Assignment / Reverse Assignment History

Assigned / Re-assigned To	By	Date / Time	Assign Status	Approval Status : Reason	Rejected/ Accepted By : Reason	Date/ Time
Rakesh R shetty	sandeep	07/05/2026 10:45 AM	Assigned	—	—	On:

Technician Visits & Service Details

Site Visits

Visit Date/Time	Technician	Start Time	End Time	Distance	Trip ID

Problem: puttige near bridge perdoor pm service

Service Type: Service

Site Activity Details

Site Concern	Cause	Reason	Action	Activity Completed Date/Time

Image & Video Gallery

No images or videos available for this case.

Service Activities

Activity	Status	Notes	Date/ Time

Parts & Accessories

Part Name	Item Code	Type	Activity	Quantity	Status	Pending	Return Pickup

Invoice Details

Invoice Number	Created Dt./Tm.	Subtotal	Total	Status	Approved Dt./Tm.	Approved By	Settled Date	Settled By	Action

Payment Details

By Cash	By UPI	Pending	Status	Payment Date/Time

Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History

Activity / Update	Performed By	Date & Time
Assign Status: 'Technician Assigned' ➝ 'Re-assignment Pending'; Case Status: 'Technician Assigned' ➝ 'Open'	sandeep	07 May 2026, 11:04 AM
Assigned to Technician Rakesh R shetty	sandeep	07 May 2026, 10:44 AM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned'	sandeep	07 May 2026, 10:44 AM
Case Details: 'puttige near bridge perdoor' ➝ 'puttige near bridge perdoor pm service'	sandeep	05 May 2026, 04:09 PM
Case Details: 'cl madilla' ➝ 'puttige near bridge perdoor'	sandeep	05 May 2026, 04:08 PM
Case registered	sandeep	05 May 2026, 03:53 PM