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Case Details: SMA-00000012 - SMA-00000012
Case Open Date and Time : Nov. 14, 2025, 2 p.m.
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Customer Information

Name: test

Primary Phone: 9591143071

Address: udupi

City: None

Landmark: None

Secondary Phone: None

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: Smart Drops

Warranty Status: I/W

Bill Image
Bill Image

Product: Water Purifier

Purchase Date: Sept. 22, 2023

Serial No. Image
Serial No. Image

Model: NILL

Warranty Date: None

Site Image

No Site Image Available

Serial Number: 123HJ,NHK

Warranty Card
Warranty Card
Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin rkshettysmartcare 04/05/2026 10:16 AM Reversed Status: Approved
Reason: Other
Test 		Accepted by: smcaresadmin
Reason: ok
 On: 04/05/2026 10:19 AM
RK Shetty RakshaRKshetty 14/11/2025 02:01 PM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: adaf

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
None None None None Nov. 14, 2025, 2:01 p.m.
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' smcaresadmin 04 May 2026, 10:19 AM
Reverse Assignment Approved smcaresadmin 04 May 2026, 10:19 AM
Assign Status: 'Technician Accepted' ➝ 'Reversal Pending Approval'; Case Status: 'Job Started' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 04 May 2026, 10:16 AM
Reverse Assignment Requested – Reason: Test rkshettysmartcare 04 May 2026, 10:16 AM
Case Status: 'Technician Assigned' ➝ 'Job Started' rkshettysmartcare 14 Nov 2025, 02:01 PM
Assign Status: 'Technician Assigned' ➝ 'Technician Accepted' rkshettysmartcare 14 Nov 2025, 02:01 PM
Assigned to Technician RK Shetty RakshaRKshetty 14 Nov 2025, 02:00 PM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' RakshaRKshetty 14 Nov 2025, 02:00 PM
Case registered RakshaRKshetty 14 Nov 2025, 02:00 PM