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Case Details: TEST CASE - SMA-00000007
Case Open Date and Time : Aug. 14, 2025, 2:13 p.m.
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Customer Information

Name: test case

Primary Phone: test

Address: test case

City: None

Landmark: None

Secondary Phone: test

District: Udupi

Pincode: None

Source Information

Source Type: DEALER

Source Name: teste

Source Notes: test

Product Information

Brand: Smart Drops

Warranty Status: O/W

Bill Image
Bill Image

Product: Water Purifier

Purchase Date: Aug. 1, 2023

Serial No. Image
Serial No. Image

Model: nill

Warranty Date: None

Site Image

No Site Image Available

Serial Number: PIK8890

Warranty Card
Warranty Card
Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Admin rkshettysmartcare 04/05/2026 10:16 AM Reversed Status: Approved
Reason: Other
Test 		Accepted by: smcaresadmin
Reason: ok
 On: 04/05/2026 10:20 AM
RK Shetty RakshaRKshetty 10/02/2026 04:24 PM Assigned — — On:
Admin rkshettysmartcare 09/09/2025 12:28 PM Reversed Status: Approved
Reason: Customer wants to Reschedule
 Accepted by: smcaresadmin
Reason: None
 On: 09/09/2025 12:29 PM
Admin rkshettysmartcare 09/09/2025 12:28 PM Reversed Status: Approved
Reason: Customer Not Picking Call
 Accepted by: smcaresadmin
Reason: None
 On: 09/09/2025 12:29 PM
Admin rkshettysmartcare 09/09/2025 12:28 PM Reversed Status: Approved
Reason: Customer Refused
 Accepted by: smcaresadmin
Reason: None
 On: 09/09/2025 12:29 PM
RK Shetty smcaresadmin 09/09/2025 12:26 PM Assigned — — On:
Admin sandeepasmartcare 21/08/2025 10:40 AM Reversed Status: Approved
Reason: Other
Wrong assign 		Accepted by: smcaresadmin
Reason: None
 On: 23/08/2025 01:01 PM
Sandeepa smcaresadmin 14/08/2025 02:14 PM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: INSTALLATION

Service Type: Installation

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Gf Gv Gg Gg Feb. 10, 2026, 4:36 p.m.
Input Pressure and TDS Details
Input Pressure: Tr
Input TDS: Tf
Output TDS: Tg
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Return Pickedup Parts
Part Name Item Code Type Quantity Status Added Date
Pre Filter-MMP SMD02 Spare Part 1 Return Picked-up 10/02/2026
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

Job Start: 10/02/2026 04:36 PM

Job End: 10/02/2026 04:36 PM

Service Details: - Gg

Customer Remarks: - -

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks: None

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' smcaresadmin 04 May 2026, 10:20 AM
Reverse Assignment Approved smcaresadmin 04 May 2026, 10:20 AM
Assign Status: 'Technician Accepted' ➝ 'Reversal Pending Approval'; Case Status: 'Site Activity Completed' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 04 May 2026, 10:16 AM
Reverse Assignment Requested – Reason: Test rkshettysmartcare 04 May 2026, 10:16 AM
Product Sl No: 'Pik88' ➝ 'PIK8890' rkshettysmartcare 28 Apr 2026, 09:28 PM
Case Status: 'Job Started' ➝ 'Site Activity Completed' rkshettysmartcare 10 Feb 2026, 04:37 PM
Case Status: 'Technician Assigned' ➝ 'Job Started' rkshettysmartcare 10 Feb 2026, 04:36 PM
Serial No. Image: '' ➝ '17707215755421996715094644588515.jpg' rkshettysmartcare 10 Feb 2026, 04:36 PM
Bill Image: '' ➝ '17707215661695374473173620322436.jpg' rkshettysmartcare 10 Feb 2026, 04:36 PM
Warranty Card Image: '' ➝ '17707215422363235254511938812345.jpg' rkshettysmartcare 10 Feb 2026, 04:35 PM
Assign Status: 'Technician Assigned' ➝ 'Technician Accepted' rkshettysmartcare 10 Feb 2026, 04:34 PM
Assigned to Technician RK Shetty RakshaRKshetty 10 Feb 2026, 04:23 PM
Assign Status: 'Re-assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' RakshaRKshetty 10 Feb 2026, 04:23 PM
Reverse Assignment Approved smcaresadmin 09 Sep 2025, 12:29 PM
Reverse Assignment Approved smcaresadmin 09 Sep 2025, 12:29 PM
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' smcaresadmin 09 Sep 2025, 12:29 PM
Reverse Assignment Approved smcaresadmin 09 Sep 2025, 12:29 PM
Reverse Assignment Requested – Reason: Customer wants to Reschedule rkshettysmartcare 09 Sep 2025, 12:28 PM
Reverse Assignment Requested – Reason: Customer Not Picking Call rkshettysmartcare 09 Sep 2025, 12:28 PM
Assign Status: 'Technician Assigned' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' rkshettysmartcare 09 Sep 2025, 12:28 PM
Reverse Assignment Requested – Reason: Customer Refused rkshettysmartcare 09 Sep 2025, 12:28 PM
Assigned to Technician RK Shetty smcaresadmin 09 Sep 2025, 12:25 PM
Assign Status: 'Re-assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' smcaresadmin 09 Sep 2025, 12:25 PM
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' smcaresadmin 23 Aug 2025, 01:01 PM
Reverse Assignment Approved smcaresadmin 23 Aug 2025, 01:01 PM
Assign Status: 'Technician Assigned' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' sandeepasmartcare 21 Aug 2025, 10:40 AM
Reverse Assignment Requested – Reason: Wrong assign sandeepasmartcare 21 Aug 2025, 10:40 AM
Assigned to Technician Sandeepa smcaresadmin 14 Aug 2025, 02:13 PM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' smcaresadmin 14 Aug 2025, 02:13 PM
Case registered smcaresadmin 14 Aug 2025, 02:13 PM