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Case Details: SMA-00000005 - SMA-00000005
Case Open Date and Time : May 20, 2025, 11:16 a.m.
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Customer Information

Name: DAKSHAYINI

Primary Phone: 9164417720

Address: 10-42E SHRI PONDAVIKASHA NEAR MOSQUE SAMPIGE NAGAR UDAYAVARA UDYAVARA

City: None

Landmark: None

Secondary Phone: 8310346181

District: Udupi

Pincode: None

Source Information

Source Type: BRAND

Source Name: None

Source Notes:

Product Information

Brand: Smart Drops

Warranty Status: O/W

Bill Image

No Bill Image Available

Product: Water Purifier

Purchase Date: None

Serial No. Image

No Serial No. Image Available

Model: RAKSHA

Warranty Date: None

Site Image

No Site Image Available

Serial Number: DSASD

Warranty Card

No Warranty Card Available

Scheduling History
Notes Added By Date Time
Assignment / Reverse Assignment History
Assigned / Re-assigned To By Date / Time Assign Status Approval Status : Reason Rejected/ Accepted By : Reason Date/ Time
Sandeepa RakshaRKshetty 15/11/2025 11:24 AM Assigned — — On:
RK Shetty RakshaRKshetty 11/11/2025 11:55 AM Assigned — — On:
Admin yogeshpoojarysmartcare 20/05/2025 12:16 PM Reversed Status: Approved
Reason: Other
For sandeep 		Accepted by: smcaresadmin
Reason: None
 On: 20/05/2025 06:47 PM
Yogesh Poojary smcaresadmin 20/05/2025 11:17 AM Assigned — — On:
Technician Visits & Service Details
Site Visits
Visit Date/Time Technician Start Time End Time Distance Trip ID
Case Details

Problem: scpa

Service Type: Service

Site Activity Details
Site Concern Cause Reason Action Activity Completed Date/Time
Image & Video Gallery

No images or videos available for this case.

Service Activities
Activity Status Notes Date/ Time
Parts & Accessories
Part Name Item Code Type Activity Quantity Status Pending Return Pickup
Invoice Details
Invoice Number Created Dt./Tm. Subtotal Total Status Approved Dt./Tm. Approved By Settled Date Settled By Action
Payment Details
By Cash By UPI Pending Status Payment Date/Time
Job Card Details

No job card available for this case.

Case Closure Details

Case Status: Open

Service Status: To_Be_Serviced

OTP: None

Technician Remarks:

Closure Date/Time:

Case Activity History
Activity / Update Performed By Date & Time
Assign Status: 'Technician Re-assigned' ➝ 'Re-assignment Pending'; Case Status: 'Technician Assigned' ➝ 'Open' RakshaRKshetty 15 Nov 2025, 11:23 AM
Assigned to Technician Sandeepa RakshaRKshetty 15 Nov 2025, 11:23 AM
Assign Status: 'Technician Accepted' ➝ 'Technician Re-assigned' RakshaRKshetty 15 Nov 2025, 11:23 AM
Product Model: 'z1' ➝ 'RAKSHA' rkshettysmartcare 12 Nov 2025, 02:22 PM
Product Sl No: 'None' ➝ 'DSASD' rkshettysmartcare 11 Nov 2025, 11:59 AM
Assign Status: 'Technician Assigned' ➝ 'Technician Accepted' rkshettysmartcare 11 Nov 2025, 11:58 AM
Assigned to Technician RK Shetty RakshaRKshetty 11 Nov 2025, 11:54 AM
Assign Status: 'Re-assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' RakshaRKshetty 11 Nov 2025, 11:54 AM
Brand Case Number: '20960528' ➝ 'SMA-00000005' smcaresadmin 20 May 2025, 06:47 PM
Assign Status: 'Reversal Pending Approval' ➝ 'Re-assignment Pending'; Case Status: 'Reverse Assignment - Pending Approval' ➝ 'Open' smcaresadmin 20 May 2025, 06:47 PM
Reverse Assignment Approved smcaresadmin 20 May 2025, 06:47 PM
Assign Status: 'Technician Assigned' ➝ 'Reversal Pending Approval'; Case Status: 'Technician Assigned' ➝ 'Reverse Assignment - Pending Approval' yogeshpoojarysmartcare 20 May 2025, 12:16 PM
Reverse Assignment Requested – Reason: For sandeep yogeshpoojarysmartcare 20 May 2025, 12:16 PM
Assigned to Technician Yogesh Poojary smcaresadmin 20 May 2025, 11:16 AM
Assign Status: 'Assignment Pending' ➝ 'Technician Assigned'; Case Status: 'Open' ➝ 'Technician Assigned' smcaresadmin 20 May 2025, 11:16 AM
Case registered smcaresadmin 20 May 2025, 11:16 AM